Refund Policy

Refund policy

We're so convinced you'll absolutely love our products, that we're willing to offer a 14 day risk free money back guarantee. If you receive your order and are not satisfied for any reason you can return the product for a refund within 14 days of making a purchase.

Saddles

This refund policy does not apply to saddles. We inspect all of the saddles we sell prior to shipment for defects. Please note that these saddles are using saddles made of leather on rawhide bound wooden trees. Each one has small imperfections and inconsistencies due to the materials they are made from. If you do not like the saddle for some reason, we are happy to work with you to find a buyer for your saddle.

Proof of purchase

To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund but will provide you with a store credit instead.

Shipping items

In order to return an order, you must contact us first.

Returns can be mailed to: PO Box 206, Weldon CA 93283. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.

Contacting us

If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to debpuckett@gmail.com

This document was last updated on August 30, 2019